Offshoring Transition Management part I : Manage the Knowledge Transfer
HOW would you transfer the knowledge of eating at a restaurant to someone who never has? You don’t really know about it unless you go there...
SLA, To have its definition
WHAT exactly is SLA? I just question myself when I have worked on the customer support field for 5 years. This start my searching and readin...
Why SOA?
TREND of service providing solution seems to be SOA. A lot of my IT friends question about it. They still do not realize why its simple conc...
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